Sunday, February 21, 2010

Project Case Study: GetHelp


On a glance, GetHelp's interface is simple, intuitive and aesthetic. It gives a user a good first impression. Below is my discussion about GetHelp.

Home Page
The home page is the New Project page. The idea here is to allow users to easily and quickly post their needs. It seems to consist of two main parts. The first part is to "shout out" the need and the second part is "need quick help?" to input details. Some confusion can arise from this two parts as discussed below.

Let's imagine I am a user and want to post a "need". The first question in my mind will be
Should I use 'call for help!' or 'need quick help?' ?
Let's say I want to use "need quick help?". After filling in all the information and making ticks on the options "Who do you want to ask?", what button should I press to submit the "need"?

Is it "call for help" button? Is it to submit both "I need help with" and "need quick help?" parts? Or is it that "I need help with" part is the title of the need and "need quick help?" part is the details of the need? And the "call for help" button is to be pressed to submit both parts?

If it is the case, "call for help!" button should be at the end of the page after "need quick help?" part. It will solve some confusion over how to post a need.

Overview page
In my opinion, the Overview page should be the Home page with a button "New Project" to create a new need. The rationale behind this suggestion is that if a user needs help, he or she would not mind pressing an extra button to create a new need while the user may be lazy to go and see the needs by other people to offer helps. Thus , the Overview page should be the Home page to encourage people to offer helps more.

Statistics page
Statistics page seems okay and look good.

Overall
Overall, the general user interface looks good. However, some modifications need to be done for more straightforward and easier use of the application. Also, ajax should be used to give users more smooth and nice experience using the application.

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